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General Questions
Answers!


What products do you sell?

We offer premium perfumes, attars, bakhoor, scented oils, room fragrances, and various Arabian-inspired fragrance products.

Are your perfumes long-lasting?

Yes! Our fragrances are created using high-quality ingredients that ensure long-lasting performance depending on skin type and usage.

Do you offer cash on delivery (COD)?

Yes, COD is available in most major cities across India.

How long does delivery take?

Orders are delivered within 3–5 working days depending on your location.

How can I track my order?

After shipping, you will receive a tracking link on your email/WhatsApp/SMS to monitor your order status.

Do you offer international shipping?

Yes, we ship internationally. Shipping charges depend on your location.


Shipping & Delivery – FAQ's
Answers!


What is the standard delivery time?

Most orders are delivered within 3–7 business days, depending on your location and product availability.

Do you provide express or same-day shipping?

Yes, we offer Express Shipping in selected cities. Delivery charges may vary based on your area.

How can I track my shipment status?

Once your order is dispatched, you will receive an email/SMS with a tracking link for real-time updates.

What should I do if I receive a damaged or incorrect product?

Please contact our support team within 48 hours with photos. We will arrange a quick replacement or refund.

Do you ship internationally?

Yes, we provide international shipping to selected countries. Estimated delivery time and charges will be shown at checkout.

Can I update my delivery address after ordering?

Address changes can be made only before dispatch. Once shipped, the address cannot be modified.


Privacy & Data Protection – FAQ's
Answers!


How do you use my personal information?

We use your data only to process orders, enhance user experience, and send important updates. We never misuse customer information.

Do you share my information with third parties?

We do not sell or rent your data. It is shared only with trusted delivery and payment partners for order processing.

Is my payment and personal data secure?

Yes, our website is secured with SSL encryption and industry-standard security protocols to keep your data protected.

Can I request to delete my account or personal data?

Absolutely. You may request data deletion anytime by contacting our support team — we will remove your information permanently.

Do you store my card details?

No, we never store card numbers. All online payments are handled through secure PCI-certified gateways.


Payment & Billing – FAQ's
Answers!


Which payment methods are supported?

We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and other secure online methods.

Is Cash on Delivery available?

Yes, COD is available for most locations unless restricted by courier partners.

My payment was deducted but order not placed — what should I do?

Don’t worry. Most failed payments are auto-refunded within 3–5 business days. If not, contact us with the transaction ID.

Do you offer EMI or Pay Later options?

Yes, EMI is available on eligible cards. Some customers may also see Pay Later options at checkout.

Can I apply discount codes during payment?

Yes, you can enter coupon codes on the checkout page before completing payment.

Is online payment safe on your website?

Absolutely. All payments are fully encrypted and processed through secure, verified gateways to ensure complete safety.